You can find answers to frequently asked questions here if you have any questions about CCFX's services and
products. Or you can always feel free to contact us.
在使用CCFX的服务和产品时,您如果有疑问,可以在此处找到常见问题的答案。
如果此处的答案并不能解决您的问题,您可以随时联系我们。 (中文在线客服)
What kind of real account does CCFX offer?
CCFX提供哪种真实账户?
CCFX offers the MetaTrader4 standard account, which allows clients to trade more than 40 products a
minimum of 0.5 lots on the MetaTrader4 platform.
After certifying your personal information, you can deposit or withdraw funds through User Center. At the same
time, your User Center will receive additional protection so you can manage your account securely or modify
your personal information.
We do not have any restrictions on the number of times or amount of withdrawal, you had better consider the
terms and conditions from your personal bank before withdrawal.
我们对客户出金没有次数和金额的限制,您只需考虑银行方面的限制。
Why did I have not received any funds after I submitted a withdrawal request through User Center?
我提交了出金申请,但是为什么没有获得任何资金?
The payment provided by CCFX will normally take 3 to 7 working days to process your bank account. If you need
any assistance, please contact our online customer service staff..
Does CCFX accept deposits or withdrawals from the third party?
CCFX接受第三方入金、出金吗?
We do not accept any form of third-party deposit and withdrawal, you have to apply for deposits and withdrawals
with your own bank account.
我们不接受任何形式的第三方资金存取,您需要使用您本人名下的银行账户办理入金和出金。
How secure is my fund in my trading account ?
我的资金是否有保障?
CCFX Market is licensed and regulated by ASIC. Your funds are deposited in the segregated accounts of ANZ Bank,
one of the four largest banks in Australia, in accordance with ASIC client money rules. We commit to full
transparency that all funds you deposited are completely separated from the company's operating funds and will
not be used for other benefits except as a margin for financial market tradings.
With a few simple steps, you can start trading on CCFX:
Register for a live trading account through the CCFX Online Registration Form. System will send an email
containing account login information, platform download link & deposit guidelines to your email box.
Log in to User Center with your account information, click on Fund Management → Deposit to make your first
deposit.
Download and install the trading platform on your domestic computer or mobile equipment, please click here for
details.
Log in to the MetaTrader4 platform and start trading.
Which server do I need to choose on the MetaTrader4 trading platform?
我需要在MetaTrader4交易平台选择哪个服务器?
CCFXCapital-Master
CCFXCapital-Master
Which products can I trade on the MetaTrader4 trading platform?
我可以交易哪些产品?
We offer over 40 spot products covering currency pairs, precious metals, energy and indices. You can view the
product details here.
我们提供涵盖货币对、贵金属、能源和指数的逾40种现货交易产品。您可以点击此处查看产品详情。
How can I calculate the profit and loss of each order?
如何计算定单的盈亏?
You can calculate the profit/loss by the following formula:
profit/loss = lots x (close price – open price)
您可以使用下列公式计算盈亏:
盈利/亏损=定单交易量×(平仓价-开仓价)
What is margin ratio?
什么是保证金比例?
The margin ratio refers to the ratio of current equity to margin used by all open positions in the account,
where :
current equity = account balance + profit/loss of open positions
margin ratio = current equity / margin used x 100%
The system may trigger a mechanism that all open positions in the account would be forced to close at market
price as long as the margin ratio is kept under 30%.
CCFX does not limit any forms of normal trading. However, our risk control department will reserve the rights
for determining and interpreting the definitions of normal transactions.
CCFX不限制任何正常形式的交易,我们的风控部门将负责对正常交易进行判定和解释。
How long can I keep the open position in my account?
我可以持有定单多长时间?
You can continue to hold positions according to your financial needs as long as the current margin ratio is
kept at least 80% of margin requirement, and the trading products provided by CCFX will be automatically
renewed daily.
您可以根据自己的需求持续持仓,CCFX提供的交易产品会在每日自动展期。
What will happen if my open positions are carried over into the next day?
如果我持仓过夜, 将会怎样?
Each order will be charged for swap in terms of US dollars at 6:00 a.m. (Beijing Time zone: GMT+8) on each
trade day if open positions are carried over into the next day. Click here to learn more.
Does CCFX provide trading signals for clients’ reference?
CCFX是否提供交易信号?
We do not provide any trading signals or market strategies for your aim of order execution. As clients ,you can
refer to the market strategies or suite of educational materials on trading provided by the official of
Metaquotes or third parties of the MetaTrader4 platform instead.
In addition, we strongly recommend investors to seek advice from independent financial adviser for your
investment objectives before trading.
Does CCFX offer an economic calendar to ensure clients to master updated global events?
CCFX提供经济日历吗?
We offer a free economic calendar that gives you updated global economic data, event releases and market
holiday arrangements. For details, please see: Economic Calendar.
The user center is the management platform of customer’s live account. You can manage your account's
information in the User Center such as deposits, withdrawals, transfers, equity and transaction report reviews.
You can click the Forgot Password on the login page in the User Center to get an email to reset your account
password, or contact our staff for assistance.
How can I modify my personal information of my trading account?
如何修改账户的个人信息?
You can send an email to customer service at [email protected] to request for modification of account
information, or directly contact the online staff.
CCFX is an STP type broker (Straight Through Processing) which means quotes we provide come from liquidity
providers, and the customer's cumulative orders enter the foreign exchange market.
CCFX是STP类型的经纪商(Straight Through Processing直通式交易)。这意味着我们提供的报价来自流动性提供商, 客户的累计订单进入外汇市场。
Is CCFX licensed and regulated under legal scheme or committee?
CCFX是否受监管?
CCFX MARKET PTY LTD (“CCFX MARKET” or “CCFX 成汇”) is a limited company incorporated
under the laws of Australia with registration number 607 000 779. The company is registered and regulated by
the Australian Securities and Investments Commission(ASIC). (License NO. :480291)
Margin trading (Forex/CFD) is highly risky and does not apply to all investors. The loss may exceed your
initial investment. Please read the full risk warning to ensure that you fully understand the risks involved.
In addition, we recommend that you consult with an independent consultant to ensure that you fully understand
the risks involved before trading.
The risk of loss in leveraged (Forex/CFD Contract) trading can be substantial, may not be suitable to all
type of investors. Investors may sustain losses in excess of Investors’ initial margin funds. Please read
the entire risk disclosure statement to ensure you are fully understood the potential risk. In addition,
we strongly recommend investors to seek advice from independent financial adviser for the risk disclosure
statement and investment objectives.
CCFX's MetaTrader4 platform provides various spot products specializing in currency pairs, precious metals and
stock indexes. You can view CCFX product details here.
We offer trading service 24 hours a day, five days a week from 6 am on Monday to 4 am on Saturday (GMT+8). Some
instruments such as precious metals and index CFD products will be closed at specified time sessions every day.
You can click here to view CCFX trading product in details.
CCFX makes a profit by the spread of quotes ,as well as swaps caused by any open positions carried over into
the next day if applicable. Simply speaking, the spread is the customer's only transaction cost without any
consideration of charge for swap corresponding to specified swap rate.
If customers choose to deposit or withdraw funds via wire transfer, they may need to pay the bank fees
involved. CCFX will not charge an additional wire transfer fee.
CCFX will support the deposit and withdrawal of funds through China UnionPay in RMB or wire transfer in USD.
You can log in to the User Center to submit a deposit/withdrawal request.
Please click here for details of CCFX Fund Access.
资金存取
CCFX成汇支持通过人民币或者美金电汇办理账户入金和出金。您可以登入用户中心提交入金/出金申请。
请点击此处查看CCFX资金存取详情。
Trading platform
CCFX will provide you with the best trading experience through the updated MetaTrader4 platform.
You can start trading in two simple steps:
- Click here to download and install MetaTrader4 trading platform;
- After a complete installation, you can select the server "CCFXCapital-Master" and log in to the MetaTrader4
platform with your login and password to start trading.
If you encounter any login problems, please feel free to contact our staff.
The MetaTrader4 platform provided by CCFX is supported by trading in the following forms:
Market order
Orders executed at the current best market price.
Take-profit order
For an existing order, a closing price that is more favorable than the current market price is set. When the
market price moves to a more favorable direction or exceeds the price, the system will automatically proceed to
take profit according to the specified price at that time.
Stop-loss order
For an existing order, a closing price that is inferior to the current market price is set. When the market
price moves toward the unfavorable direction of the order and reaches or exceeds the price, the system will
automatically complete the transaction to stop loss according to the specified price at that time.
Pending order
On the current day (6 am to 6 am on the day of Beijing time) or 90 days, set certain conditions for the system
to automatically execute the order:
- Buy Limit: A buy pending order at the price below the current market price
- Buy Stop: A buy pending order at the price above the current market price.
- Sell Limit: A sell pending order at a price above the current market price.
- Sell Stop: A sell pending order at the price below the current market price.
Tracking stop loss order
The stop price set by the trader for the market order can be automatically adjusted. When the market price
moves in a favorable direction, the stop price will also go in the same direction, and keep a certain distance
from the market price (set by the trader) to move when the market.When the price moves in an unfavorable
direction, the stop price remains unchanged. When the market price continues to move in an unfavorable
direction and reaches the set stop price level, the order's stop loss setting will be executed.
Hedges
With the MetaTrader4 platform provided by CCFX, you can also trade the same product in both directions (long
and short).
At CCFX, order execution needs to fulfill 100% margin requirement, and 30% or above of margin requirement for
maintaining the order.
To prevent your account from losing greater than your capital invested during tremendous market fluctuation,
CCFX Trading System will monitor all positions in real time, and trigger a mechanism that, all positions are
automatically forced to close at current market prices if margin level no longer achieves 30% or above of the
margin requirement for maintaining the open positions.
The forced closing mechanism is automatically executed by the system without further notice.
At 6 am Beijing time on each trade day, CCFX will automatically renew all open positions and overnight interest
will be executed at this time. The charge or payment of overnight interest depends on the direction of your
trade order and the interest rate involved in trading the product. You can click here to find out the CCFX
overnight interest offer.
CCFX sets the maximum trading volume for each order to 30 lots.
We have no restrictions on the total volume of position of an account. As long as the margin is sufficient, you
can achieve the desired volume through multiple orders. However, CCFX may reserve the right to limit the total
size of your trading account to minimize the risk of trading.
The risk of loss in leveraged (Forex/CFD Contract) trading can be substantial, may not be suitable to all type of investors. Investors may sustain losses in excess of Investors’ initial margin funds. Please read the entire risk disclosure statement to ensure you are fully understood the potential risk. In addition, we strongly recommend investors to seek advice from independent financial adviser for the risk disclosure statement and investment objectives. Risk disclosure statement
Working dayMonday to Friday08:00 – 22:00
Click the button in the lower right corner of the page to start chatting.