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FAQ



  • FAQ
  • 常见问题
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  • You can find answers to frequently asked questions here if you have any questions about CCFX's services and products. Or you can always feel free to contact us.
  • 在使用CCFX的服务和产品时，您如果有疑问，可以在此处找到常见问题的答案。
  • 如果此处的答案并不能解决您的问题，您可以随时联系我们。 (中文在线客服)
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  • What kind of real account does CCFX offer?
  • CCFX提供哪种真实账户?
  • CCFX offers the MetaTrader4 standard account, which allows clients to trade more than 40 products  a minimum of 0.5 lots on the MetaTrader4 platform.
  • 我们提供MetaTrader4标准账户，让您可以使用MetaTrader4平台，最低0.5手交易量交易超过40种产品。
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  • Can I change my USD live trading account to other foreign currency ones?
  • 我有美元账户，可以转为其他货币吗?
  • Yes, our exchange account is Australian dollar account. We apply for automatic exchange.
  • 可以,我们提供的电汇户口为澳元户口,申请电汇会自动转换。
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  • Is there any cost to open a trading account?
  • 开立交易账户，需要支付费用吗？
  • No cost is needed to open a live trading account. You can become a CCFX trader with a few simple steps :
  • Click here to access CCFX online registration form
  • Fill in the relevant details and submit your form
  • 开立账户不需要任何费用，且手续非常简单。您只需要通过开户申请表填写必要的个人信息并提交简单的文件即可。
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  • How many live accounts can I possess?
  • 我可以拥有几个真实账户？
  • CCFX allows each customer to possess up to one live accounts.
  • CCFX可以为每一个客户开通一个资金、交易完全独立的交易账户。
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  • What kind of documents do I need to provide in order to identify my personal information?
  • 为了认证个人信息，我需要提供什么样的证件？
  • Identification documents you need to provide as follows:
  • A copy of front and back of your personal ID card,
  • A photo of you holding your personal ID card in front, and
  • A copy of front and back of the card you may use to process your deposit and withdrawal.
  • 您需要提供您的个人身份证的正反面照片、您手持个人身份证正面的半身照，以及您用于办理入金和出金的银行卡正反面照片。
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  • Why do I need to certify my personal information?
  • 为什么需要认证个人信息?
  • After certifying your personal information, you can deposit or withdraw funds through User Center. At the same time, your User Center will receive additional protection so you can manage your account securely or modify your personal information.
  • 在认证完个人信息后，您的用户中心将具有资金存取的功能。同时您的用户中心将得到额外的保护，使您可以安全地管理账户，或修改隐私信息。
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  • Are there any restrictions on each withdrawal?
  • CCFX对出金有限制吗？
  • We do not have any restrictions on the number of times or amount of withdrawal, you had better consider the terms and conditions from your personal bank before withdrawal.
  • 我们对客户出金没有次数和金额的限制，您只需考虑银行方面的限制。
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  • Why did I have not received any funds after I submitted a withdrawal request through User Center?
  • 我提交了出金申请，但是为什么没有获得任何资金？
  • The payment provided by CCFX will normally take 3 to 7 working days to process your bank account. If you need any assistance, please contact our online customer service staff..
  • CCFX提供的出金使用電匯,一般需要3-7个工作日的时间办理至您的银行账户，如需任何帮助，请您联系我们的在线客服人员。
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  • Does CCFX accept deposits or withdrawals from the third party?
  • CCFX接受第三方入金、出金吗？
  • We do not accept any form of third-party deposit and withdrawal, you have to apply for deposits and withdrawals with your own bank account.
  • 我们不接受任何形式的第三方资金存取，您需要使用您本人名下的银行账户办理入金和出金。
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  • How secure is my fund in my trading account ?
  • 我的资金是否有保障?
  • CCFX Market is licensed and regulated by ASIC. Your funds are deposited in the segregated accounts of ANZ Bank, one of the four largest banks in Australia, in accordance with ASIC client money rules. We commit to full transparency that all funds you deposited are completely separated from the company's operating funds and will not be used for other benefits except as a margin for financial market tradings.
  • CCFX受ASIC监管，您的资金存放于澳洲四大银行之一——澳新银行（ANZ Bank）的隔离账户中，与公司运营资金完全分离，除了作为金融市场交易占用的保证金外，不会用于其他目的。
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  • How can I start trading on CCFX MT4 platform?
  • 如何开始交易？
  • With a few simple steps, you can start trading on CCFX:
  • Register for a live trading account through the CCFX Online Registration Form. System will send an email containing account login information, platform download link & deposit guidelines to your email box.
  • Log in to User Center with your account information, click on Fund Management → Deposit to make your first deposit.
  • Download and install the trading platform on your domestic computer or mobile equipment, please click here for details.
  • Log in to the MetaTrader4 platform and start trading.
  • 仅需简单几步，您即可开始在CCFX进行交易：
  • 1.通过CCFX开户申请表提交信息和文件以注册真实账户。账户开通后，系统会发送包含账户登录信息、平台下载&入金指引的电子邮件至您的注册邮箱。
  • 2.使用您的账户信息登入用户中心，点击资金管理→存款，办理入金。
  • 3.下载并安装交易平台，请点击此处了解详情。
  • 4.使用您的账户登入MetaTrader4平台，开始交易。
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  • Which server do I need to choose on the MetaTrader4 trading platform?
  • 我需要在MetaTrader4交易平台选择哪个服务器？
  • CCFXCapital-Master
  • CCFXCapital-Master
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  • Which products can I trade on the MetaTrader4 trading platform?
  • 我可以交易哪些产品？
  • We offer over 40 spot products covering currency pairs, precious metals, energy and indices. You can view the product details here.
  • 我们提供涵盖货币对、贵金属、能源和指数的逾40种现货交易产品。您可以点击此处查看产品详情。
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  • How can I calculate the profit and loss of each order?
  • 如何计算定单的盈亏?
  • You can calculate the profit/loss by the following formula:
  • profit/loss = lots x (close price – open price)
  • 您可以使用下列公式计算盈亏:
  • 盈利/亏损=定单交易量×(平仓价-开仓价)
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  • What is margin ratio?
  • 什么是保证金比例?
  • The margin ratio refers to the ratio of current equity to margin used by all open positions in the account, where :
  • current equity = account balance + profit/loss of open positions
  • margin ratio = current equity / margin used x 100%
  • The system may trigger a mechanism that all open positions in the account would be forced to close at market price as long as the margin ratio is kept under 30%.
  • 保证金比例是指账户净值与持仓定单所占用保证金的比例。其中：
  • -账户净值=帐户余额+定单盈亏金额
  • -保证金比例=资产净值/占用保证金×100 %
  • 当账户保证金比例低于等于30%之时，系统会将账户中全部持仓定单按照市场价格自动平仓。
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  • Dose CCFX allow short-term trading (e.g. scalping)?
  • CCFX允许超短线交易吗?
  • CCFX does not limit any forms of normal trading. However, our risk control department will reserve the rights for determining and interpreting the definitions of normal transactions.
  • CCFX不限制任何正常形式的交易，我们的风控部门将负责对正常交易进行判定和解释。
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  • How long can I keep the open position in my account?
  • 我可以持有定单多长时间?
  • You can continue to hold positions according to your financial needs as long as the current margin ratio is kept at least 80% of margin requirement, and the trading products provided by CCFX will be automatically renewed daily.
  • 您可以根据自己的需求持续持仓，CCFX提供的交易产品会在每日自动展期。
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  • What will happen if my open positions are carried over into the next day?
  • 如果我持仓过夜, 将会怎样?
  • Each order will be charged for swap in terms of US dollars at 6:00 a.m. (Beijing Time zone: GMT+8) on each trade day if open positions are carried over into the next day. Click here to learn more.
  • CCFX提供的交易产品均可自动展期，您的持仓过夜定单将会在每个交易日的北京时间(GMT+8)早上6时展期，并结算隔夜利息。您可以点击此处了解隔夜利息详情。
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  • Does CCFX provide trading signals for clients’ reference?
  • CCFX是否提供交易信号？
  • We do not provide any trading signals or market strategies for your aim of order execution. As clients ,you can refer to the market strategies or suite of educational materials on trading provided by the official of Metaquotes or third parties of the MetaTrader4 platform instead.
  • In addition, we strongly recommend investors to seek advice from independent financial adviser for your investment objectives before trading.
  • 我们不提供交易信号。但是您在MetaTrader4平台中可以使用迈达克公司官方或第三方提供的Metaquotes交易信号。
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  • Does CCFX offer an economic calendar to ensure clients to master updated global events?
  • CCFX提供经济日历吗？
  • We offer a free economic calendar that gives you updated global economic data, event releases and market holiday arrangements. For details, please see: Economic Calendar.
  • 我们提供免费的经济日历，使您掌握全球经济数据、事件的发布以及市场的节假日安排。详情请查看：经济日历。
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  • What is User Center?
  • 什么是用户中心?
  • The user center is the management platform of customer’s live account. You can manage your account's information in the User Center such as deposits, withdrawals, transfers, equity and transaction report reviews.
  • 用户中心是客户的管理后台, 每一个账户对应一个用户中心。您可以在用户中心管理账户的个人隐私信息，办理入金、出金、转账，以及查看账户的资金、交易报告。
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  • What can I do if I forget my login password?
  • 如果我忘记密码, 怎么办?
  • You can click the Forgot Password on the login page in the User Center to get an email to reset your account password, or contact our staff for assistance.
  • 您可以在用户中心的登录页面点击忘记密码，以获取重置账户密码的电子邮件，或联系我们的在线客服人员获取帮助。
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  • How can I modify my personal information of my trading account?
  • 如何修改账户的个人信息？
  • You can send an email to customer service at [email protected] to request for modification of account information, or directly contact the online staff.
  • 您可以使用账户注册邮箱发送邮件至客服邮箱[email protected]申请修改账户信息，或直接和在线客服人员联系。
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  • Which type of financial broker does CCFX belong?
  • CCFX是哪类经纪商?
  • CCFX is an STP type broker (Straight Through Processing) which means quotes we provide come from liquidity providers, and the customer's cumulative orders enter the foreign exchange market.
  • CCFX是STP类型的经纪商(Straight Through Processing直通式交易)。这意味着我们提供的报价来自流动性提供商, 客户的累计订单进入外汇市场。
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  • Is CCFX licensed and regulated under legal scheme or committee?
  • CCFX是否受监管?
  • CCFX MARKET PTY LTD (“CCFX MARKET” or “CCFX 成汇”) is a limited company incorporated under the laws of Australia with registration number 607 000 779. The company is registered and regulated by the Australian Securities and Investments Commission(ASIC). (License NO. :480291)
  • CCFX MARKET & CCFX成汇是CCFX MARKET PTY LTD的对外商业名称，CCFX MARKET PTY LTD是根据澳大利亚法律注册成立的有限责任公司，注册号码为607 000 779，公司在澳大利亚证券投资委员会注册并受其监管，许可证号码为480291。
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  • Margin trading (Forex/CFD) is highly risky and does not apply to all investors. The loss may exceed your initial investment. Please read the full risk warning to ensure that you fully understand the risks involved. In addition, we recommend that you consult with an independent consultant to ensure that you fully understand the risks involved before trading.
  • The risk of loss in leveraged (Forex/CFD Contract)  trading can be substantial, may not be suitable to all type of investors. Investors may sustain losses in excess of Investors’ initial margin funds. Please read the entire risk disclosure statement to ensure you are fully understood the potential risk.  In addition, we strongly recommend investors to seek advice from independent financial adviser for the risk disclosure statement and investment objectives.
  • 保证金交易（外汇/差价合约）具有很大风险，并不适用于所有投资者。损失可能超出您的初始投入资金。请阅读完整风险警告确保您完全了解所涉及的风险。 另外，我们建议您征询独立顾问的意见，确保您在交易前完全了解可能涉及的风险
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    • Handbook

    交易手册

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  • Products
  • 交易产品
  • CCFX's MetaTrader4 platform provides various spot products specializing in currency pairs, precious metals and stock indexes. You can view CCFX product details here.
  • CCFX成汇的MetaTrader4平台提供货币对、贵金属和股指的现货产品交易。您可以点击此处查看CCFX交易产品详情。
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  • Trading schedule
  • 交易时间
  • We offer trading service 24 hours a day, five days a week from 6 am on Monday to 4 am on Saturday (GMT+8). Some instruments such as precious metals and index CFD products will be closed at specified time sessions every day. You can click here to view CCFX trading product in details.
  • 在MetaTrader 4交易平台中，我们提供自北京时间（GMT+8）周一早上六时至周六凌晨四时，五天24小时交易。
  • 其中，贵金属、指数产品在每天固定时间内会进行休市，您可以点击此处查看CCFX交易产品详情。
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  • Fee
  • CCFX makes a profit by the spread of quotes ,as well as swaps caused by any open positions carried over into the next day if applicable. Simply speaking, the spread is the customer's only transaction cost without any consideration of charge for swap corresponding to specified swap rate.
  • If customers choose to deposit or withdraw funds via wire transfer, they may need to pay the bank fees involved. CCFX will not charge an additional wire transfer fee.
  • 费用
  • CCFX成汇为客户提供交易的同时，仅通过买价/卖价的差额，即点差获利。点差是客户唯一的交易成本。
  • 客户在办理资金存取之时，如是采用电汇的方式，则需要自行支付可能涉及的银行费用，CCFX不会收取额外的电汇手续费。
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  • Deposit and withdrawal
  • CCFX will support the deposit and withdrawal of funds through China UnionPay in RMB or wire transfer in USD. You can log in to the User Center to submit a deposit/withdrawal request.
  • Please click here for details of CCFX Fund Access.
  • 资金存取
  • CCFX成汇支持通过人民币或者美金电汇办理账户入金和出金。您可以登入用户中心提交入金/出金申请。
  • 请点击此处查看CCFX资金存取详情。
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  • Trading platform
  • CCFX will provide you with the best trading experience through the updated MetaTrader4 platform.
  • You can start trading in two simple steps:
  • - Click here to download and install MetaTrader4 trading platform;
  • - After a complete installation, you can select the server "CCFXCapital-Master" and log in to the MetaTrader4 platform with your login and password to start trading.
  • If you encounter any login problems, please feel free to contact our staff.
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  • 交易平台
  • CCFX成汇通过改良的MetaTrader4平台，为您提供最优质的交易体验。
  • 交易账户开通并入金后，仅需简单两步，即可开始交易：
  • -点击此处选择适合您的MetaTrader4客户端进行下载和安装；
  • -平台安装完成后，使用您的交易账号和密码，选择服务器“CCFXCapital-Master”后即可登入MetaTrader4平台开始交易。
  • 您如果遇到任何登录问题，请随时和我们的客服人员联系。
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  • Pending Order execution
  • 定单执行
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  • The MetaTrader4 platform provided by CCFX is supported by trading in the following forms:
  • Market order
  • Orders executed at the current best market price.
  • Take-profit order
  • For an existing order, a closing price that is more favorable than the current market price is set. When the market price moves to a more favorable direction or exceeds the price, the system will automatically proceed to take profit according to the specified price at that time.
  • Stop-loss order
  • For an existing order, a closing price that is inferior to the current market price is set. When the market price moves toward the unfavorable direction of the order and reaches or exceeds the price, the system will automatically complete the transaction to stop loss according to the specified price at that time.
  • Pending order
  • On the current day (6 am to 6 am on the day of Beijing time) or 90 days, set certain conditions for the system to automatically execute the order:
  • - Buy Limit: A buy pending order at the price below the current market price
  • - Buy Stop: A buy pending order at the price above the current market price.
  • - Sell Limit: A sell pending order at a price above the current market price.
  • - Sell Stop: A sell pending order at the price below the current market price.
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  • Tracking stop loss order
  • The stop price set by the trader for the market order can be automatically adjusted. When the market price moves in a favorable direction, the stop price will also go in the same direction, and keep a certain distance from the market price (set by the trader) to move when the market.When the price moves in an unfavorable direction, the stop price remains unchanged. When the market price continues to move in an unfavorable direction and reaches the set stop price level, the order's stop loss setting will be executed.
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  • Hedges
  • With the MetaTrader4 platform provided by CCFX, you can also trade the same product in both directions (long and short).
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  • Stop orders cannot limit the loss of an account.
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  • CCFX成汇提供的MetaTrader4平台支持通过以下形式的定单进行交易：
  • 市价单
  • 以当前最好的市场价格执行的定单。
  • 止赢单
  • 为已存在的定单设定一个比当前市场价格更有利的平仓价位，当市场价格朝着更有利的方向变动至该价位或者超过该价位，则系统会自动按照彼时的市场价格进行成交。
  • 止损单
  • 为已存在的定单设定一个劣于当前市场价格的平仓价位，当市场价格朝着对定单不利的方向发展，并到达或者超过该价位，则系统会自动按照彼时的市场价格进行成交。
  • 挂单
  • 在当日（北京时间当日早上6时至次日早上6时）或90天的时间范围内，设定一定的条件，让系统自动执行定单：
  • -买入限价(Buy Limit)：在当前市场价格之下的价位预约成交多单。
  • -买入止损(Buy Stop)：在当前市场价格之上的价位预约成交多单。
  • -卖出限价(Sell Limit)：在当前市场价格之上的价位预约成交空单。
  • -卖出止损(Sell Stop)：在当前市场价格之下的价位预约成交空单。
  • 追迹止损单
  • 可以自动调整交易者为市价定单设置的止损价位，当市场价格向着有利的方向移动时，止损价位亦会往同方向，与市价保持一定距离（由交易者设定）进行移动，当市场价格向着不利的方向移动时，止损价位则保持不变。当市场价格继续朝着不利的方向移动并达到设定的止损价位时，定单的止损设置将会被执行。
  • 对冲单
  • 通过CCFX提供的MetaTrader4平台，您还可以对同一种产品，以两个方向（做多和做空）同时进行交易。
  • 止损定单不能限制账户的损失。
  • 止赢、止损定单设定的价格必须距离市场价格1个点以上。
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  • Forced closing rule
  • 强制平仓规则
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  • At CCFX, order execution needs to fulfill 100% margin requirement, and 30% or above of margin requirement for maintaining the order.
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  • To prevent your account from losing greater than your capital invested during tremendous market fluctuation, CCFX Trading System will monitor all positions in real time, and trigger a mechanism that, all positions are automatically forced to close at current market prices if margin level no longer achieves 30% or above of the margin requirement for maintaining the open positions.
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  • The forced closing mechanism is automatically executed by the system without further notice.
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  • 在CCFX，您的定单执行需要满足100%的保证金要求，同时，您维持定单需要满足30%的保证金要求。
  • 为了尽力避免您账户的损失超过您的注资，CCFX交易系统会对您的交易账户进行实时监控，当您的账户净值不再满足维持定单的保证金要求的30%之时，系统会将账户中所有持仓定单按照当前市场价格自动平仓。
  • 由于您在进行保证金交易之时承受了亏损大于注资的风险，因此我们通过自动平仓来尽可能限制您账户的损失和避免账户余额出现负值。
  • 强制平仓规则由系统自动执行，且不另行通知。
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  • Swap
  • 隔夜利息
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  • At 6 am Beijing time on each trade day, CCFX will automatically renew all open positions and overnight interest will be executed at this time. The charge or payment of overnight interest depends on the direction of your trade order and the interest rate involved in trading the product. You can click here to find out the CCFX overnight interest offer.
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  • 在每个交易日的北京时间早上6时，CCFX会将所有持仓定单自动展期，隔夜利息亦会在此时刻执行。隔夜利息的收取或支付取决于您交易定单的方向和交易产品所涉及的利率差，您可以点击此处了解CCFX隔夜利息报价。
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  • 交易规格
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  • CCFX sets the maximum trading volume for each order to 30 lots.
  • We have no restrictions on the total volume of position of an account. As long as the margin is sufficient, you can achieve the desired volume through multiple orders. However, CCFX may reserve the right to limit the total size of your trading account to minimize the risk of trading.
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  • CCFX对于单笔定单的持仓交易量上限设定为30手。
  • 我们对账户的总仓位没有限制，只要保证金足够，您可以通过多个定单实现期望的交易量，但与此同时，CCFX保留为降低交易风险而限制您交易账户总仓位大小的权利。
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  • Account report
  • 账户报告
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  • You can view or save your account report on the Account History tab of the Metatrader4 platform.
  • 您可以在Metatrader4平台的账户历史标签查看或保存账户报告。
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    The risk of loss in leveraged (Forex/CFD Contract) trading can be substantial, may not be suitable to all type of investors. Investors may sustain losses in excess of Investors’ initial margin funds. Please read the entire risk disclosure statement to ensure you are fully understood the potential risk. In addition, we strongly recommend investors to seek advice from independent financial adviser for the risk disclosure statement and investment objectives. Risk disclosure statement
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